Ku91 Privacy Policy

1 Introduction & Scope

Ku91 (referred to as "we", "us", or "the platform") is a trusted online gaming platform for players in Bangladesh. We believe your privacy is a fundamental right, and protecting your data is our highest responsibility.

This Privacy Policy ("Policy") explains what types of data ku91 collects about you, how that data is used, who it may be shared with, and what steps we take to keep your information secure.

This Policy applies to the ku91.pro website, mobile application (if applicable), and all our online services. By registering with or using ku91, you are considered to have read and accepted this Privacy Policy.

2 What data we collect

Delivering services on the ku91 platform requires collecting certain personal data. We only collect what is strictly necessary to operate those services.

Automatically collected data includes cookies, log files, and browsing behavior, used to improve your platform experience.

3 Purpose of Data Use

Ku91 uses the data it collects solely for the purposes listed below. We never use your information for anything outside of these.

• Ensuring account creation, management, and verification.
• Securely processing deposit and withdrawal transactions.
• Correctly delivering bonuses, promotions, and VIP benefits.
• Detecting fraud, multiple accounts, and other irregularities.
• Monitoring gaming behavior to ensure Responsible Gaming.
• Providing customer service and support.
• Meeting legal and regulatory obligations.
• Improving platform services and user experience.

4 Data Sharing & Disclosure

Ku91 may share data with specific third parties under limited circumstances and strict confidentiality agreements. We never sell your data.

• Payment providers: bKash, Nagad, Rocket — for transaction verification purposes only.
• Technology partners: Providers of server, security, and analytics services.
• Legal authorities: To comply with court orders or government directives.
• Anti-fraud organizations: To prevent fraudulent activity.

Outside of the reasons stated above, ku91 does not disclose your personal data under any circumstances. All third-party partners are required to comply with our Privacy Policy.

5 Cookies & tracking technologies

Ku91 uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

• Essential cookies: Without these, the platform cannot maintain login sessions or security.
• Functional cookies: Used to remember your preferences, such as language and theme.
• Analytics cookies: Used to understand which pages are visited most frequently.
• Security cookies: Used to prevent fraud and automated attacks.

You can disable cookies through your browser settings, though doing so may affect the functionality of certain platform features.

6 Data Protection Measures

Ku91 maintains multiple layers of security to protect your privacy. Our security framework is regularly updated to meet international standards.

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Two-Factor Authentication (2FA) supported.
• Regular security audits and penetration testing.
• Need-to-know access policy — only authorized personnel can view your data.
• Real-time fraud detection system.
• Regular backups and a disaster recovery plan.

7 Your rights

Under the ku91 Privacy Policy, you have certain important rights that you can exercise at any time.

To exercise any of these rights, please contact our support team. We will generally resolve your request within 30 days.

8 Children's Privacy

Ku91 is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

• Age verification is mandatory during registration.
• If we become aware that data has been collected from a minor, it will be deleted immediately.
• Age is verified during account verification using a national identity document.
• Parents may file a complaint regarding their child's account.

9 Data Retention Period

Ku91 does not retain your personal data beyond the period it is needed. Retention periods depend on the type of data and applicable legal requirements.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

10 Privacy Policy Updates

Ku91 may update this Privacy Policy from time to time. When changes are made, we will notify you in the following ways.

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email or account.
• A notification of the changes may be shown when you log in to the platform.

Continued use of the platform after an updated policy is published will be considered acceptance of the new policy. We recommend visiting this page regularly to stay up to date.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please don't hesitate to get in touch. ku91 takes all privacy-related requests seriously.

• Privacy rights requests — resolved within 30 days.
• Data breach complaints — initial response within 72 hours.
• General inquiries — responded to within 24 hours.

You can also reach out through our 24/7 live chat support for assistance with any matter.